Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from healilab.com (the “Site”).
HOW DO WE USE YOUR PERSONAL INFORMATION?
Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No.
HEALI™ respects your right to privacy, and maintaining your privacy is very important to us. We do not store credit card details. All transactions are processed via PayPal Gateway or Afterpay Gateway and are fully secure. When you visit HEALI™ or any pages or sub-pages related to our site, we collect information sent to us by your computer, tablet or mobile phone. The information sent to us includes your computer’s IP address, device identifiers, the operating system you’re using, your location, standard web logs or any other information available through web data. We also collect information related to our service, like contact information you submitted on our website such as your name, email, home address, phone number and other similar information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
PERSONAL INFORMATION WE COLLECT
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to: • Process your order on HEALILAB.COM • Send you notifications about your transaction or shipment • Improve our customer support • Customize, measure, and improve our services • Design our website in consequence of the way visitors use it • Deliver target marketing, service update notices, and promotional offers based on your communication • Complete security checks related to the use of our services • Contact you by email or by the method selected in your preferences.
When you visit the Site, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and debit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
SHARING YOUR PERSONAL INFORMATION
We use WordPress to power our online store
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 18.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@healilab.com or by mail using the details provided below:
HEALI owned by
AM iKuality Inc.
unit 103, 7191 Yonge st,
Markham, ONTARIO
CANADA,
Postal Code: L3T 0C4
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Shipping
HEALILAB orders come with free shipping for subscriptions and orders $75+. You should receive your order in 3-5 business days (in USA or CANADA) once it has shipped. However, due to the effects of the pandemic on global logistics, there may be delays with transit times.
We offer standard and expedited shipping and charge a small fee if you order does not contain a subscription and is below $75, starting from $4.90. This is dependent on the items in your cart and which shipping option you prefer.
Refund Policy
We hope you’ll love our products, but in case you don’t, we offer a 30-day money-back guarantee. Please reach out to us at support@healilab.com with your Order ID within 30 days of your received order to begin the returns process.
Once initiated, the refund amount will be credited to the original payment method in 7 – 10 business days.
Thanks so much!